Delete your ChargeNest account
Want your ChargeNest account deleted? Use the in-app flow below, or email support@chargenest.ca with subject line Account deletion request.
How to delete your account in the ChargeNest app
- Open the ChargeNest app and sign in.
- Go to Edit profile (or Profile settings).
- Tap Delete account.
- Type delete my account to confirm when asked.
- Re-authenticate with your password, or with the same Google / Apple account you use to sign in.
- Confirm permanent deletion.
Before you delete
- You must have no active charging session.
- You must have no pending host withdrawal.
- Any leftover wallet balance is forfeited on deletion (recorded for audit). It is not paid out to a bank. Purchased wallet top-ups are never withdrawable.
Request deletion by email
If you cannot use the app, email support@chargenest.ca from the email address on your ChargeNest account. Include:
- Your account email / username
- That you want the account permanently deleted
We may ask you to verify ownership before completing deletion. We aim to process verified requests within the timelines required by applicable Canadian privacy law (generally within 30 days).
What data is deleted or kept
When your ChargeNest account is deleted, we:
- Remove or anonymize personal identifiers such as name, email, phone, profile photo, push tokens, and active sessions.
- Remove access to your listings, vehicles, and in-app profile.
- Retain financial and transaction records (wallet transactions, invoices, top-ups, withdrawals, hardware orders) in de-identified or legally required form for accounting, tax, chargeback, and audit obligations — generally at least 7 years under Canadian tax rules.
- Retain legal acceptance / consent records and safety/moderation records where needed to demonstrate compliance or prevent abuse.
- Keep diagnostic logs only for a limited operational period, then remove or anonymize them.
Related policies
Full details: ChargeNest Privacy Policy and Terms of Service.